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European Union VAT:

What should I do if I was charged VAT and other fees by the  customs/ logistics provider but my order was collected of VAT?

If you have paid for order with VAT in AliExpress, VAT should not be  charged again by customs/ logistics provider.

In case you were charged again, please keep the invoice and  submit it to customer service team to get refund of it. Please note  administration fee pay to logistics provider cannot be refunded in  this case.

Documents required

1. Invoice of import VAT issued by this logistics service provider  (with tracking# and VAT amount)

2. Proof of payment for that invoice.

3. Any customs document on the release of the goods, including  the shipping label of the package

FAQ:

Do I have to pay any taxes or customs fee?

Any custom duties which may occur in the respective will be your responsibility.

This is particularly the case for UK/ EU/ South American with strict custom rules.

How much tax and customs fee will I be charged?

Unfortunately, we cannot guarantee anything or give any precise information on custom  charge as it will be decided by the local customs office, and that is something out of our con- trol. You will be able to find out your country's import regulation usually by visiting the govern- ment's official website.